Shipping policy
Shipping Policy — Valtora
At Valtora, we know how important care and reliability are. That is why every order is handled with precision and shipped as efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping Times
Estimated delivery times begin after your order has been processed:
- United States: 7–12 business days
- United Kingdom: 7–12 business days
- Canada: 7–12 business days
- Australia: 7–12 business days
- Rest of World: 7–15 business days
Please note: delivery times are estimates and may vary due to carrier delays, customs processing, or peak demand periods.
Shipping Costs
We offer free shipping on all orders unless otherwise stated at checkout. Any applicable shipping costs will be clearly displayed before purchase.
Packaging
All Valtora orders are shipped in secure, branded packaging designed to protect your product during transit.
Tracking Your Order
Once shipped, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear after shipment. You can also track your order at any time via our Track Your Order page.
Customs & International Orders
International orders may be subject to customs duties or import taxes depending on your country's regulations. These fees are the responsibility of the customer and are not controlled by Valtora.
Delays & Exceptions
While we do everything possible to ensure timely delivery, occasional delays may occur due to carrier issues, weather events, customs processing, or high order volume. If your order appears delayed beyond the estimated timeframe, please contact us and we will be happy to assist.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. Valtora is not responsible for orders delivered to incorrectly provided addresses. If you notice an error, contact us immediately after placing your order.
Contact Us
If you have any questions about shipping or your order, our support team is here to help.